Terms And Conditions
TERMS & CONDITIONS
Your agreement with Salsa Republic
SR – GENERAL TERMS
This agreement is between SR and anyone who subscribes, buys, enrols or attends any of SR’s services
By subscribing, buying, enrolling or attending any of SR’s services you agree with the terms and conditions below.
Keep up to date with all things SR
The most up to date information regarding classes, timetable, locations, prices, etc will be displayed on our website: www.latindance.com.au
Attending classes
Numbers are restricted, and classes are filled on a first come first served basis.
Free Trial
Must be claimed on the website. Valid for new clients only.
Timetable
We reserve the right to add, change or remove classes and instructors on our timetables without notice. The most up-to-date timetable will be available at our website
Your health
In attending our classes, we trust that you are in good health condition and that you know of no medical or other reason why you cannot or should not engage on active or passive exercise. Our staff and contractors are not medically trained or qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, we strongly urge you to seek expert advice before starting classes with us.
Waiver: You understand there are specific risks of physical or property damages, losses, or injury that may result from your participation with LDA classes, and you voluntarily assume the risks associated with such participation.
Allowing us to use your image
We sometimes film and/or photograph classes, rehearsals, parties and other activities at our studios or in other locations. It is possible that you will appear in these materials. By accepting this agreement, you allow us the unrestricted right and permission to use your image in printed or digital promotional materials including, but not limited to: websites, social media, flyers, banners and videos.
PAYMENTS
General Terms
If you are on a monthly payment contract, your membership fee will be charged in advance each month.
We will debit your membership fee from your nominated credit card on the same day every month.
If you prefer to pay your membership fee in advance, you can make a full upfront payment at a discounted rate.
It is your responsibility to make sure your account has enough funds for us to charge your membership fees on a monthly basis.
It is your responsibility to tell us if you are transferring or closing your account, at least 48 hours before your next monthly payment.
It is your responsibility to tell us about any changes to your credit card details, at least 48 hours before your next monthly payment.
What happens if your payment fails?
If you do not have sufficient funds to fully pay your fees on the due date, we will suspend your access to classes until your payments are up to date.
We will continue to charge your nominated credit /debit card without notice, until we have received the total amount you owe us.
May we continue to be unable to collect payment from your nominated credit/debit card, we will contact you and ask you to nominate an alternative credit card for payment
Please note the system charges an administration fee for unsuccessful payments.
OUR FEES
Can we increase your fees?
Memberships: any fee increase will only affect you after the expiry date of your membership or if you sign-up for a new contract.
Our fees are displayed on the website. In case of discrepancy of fees displayed on the website and reception, the fees advertised on the website must be considered the correct ones.
We reserve the right to increase our fees at any time without notice.
We will make a reasonable effort to inform you and all students of any increase of fees in advance via email. If we don’t hear from you, we will consider that you have agreed with the new fees.
AUTO-RENEW
How do auto renewals work?
If you are on a monthly paid membership, we will automatically renew your membership on a month by month basis when it comes to an end.
If you do not wish to auto-renew your membership, please let us know at least 7 days before your contract expires.
You can terminate your contract at any time with 30 days written notice.
If you cancel your auto-renewal membership and return to SR in the future, you would need to sign up for a new contract.
If you’d like to change/upgrade your membership, you will need to sign up for a new membership contract.
All communication regarding auto-renewal must be done via email.
CANCELLATIONS & REFUNDS
Can I cancel my membership or 2-month first timers trial?
You have 24 hours from the date/time you make your first payment toward a new course, membership to cancel it. A cancellation fee of $35 will be charged to you.
After the 24 hours we do not issue credit or refunds and the remainder of your membership is fully payable.
You can cancel your course, membership before its expiry date only in the case you are sick or incapacitated. You must provide a certificate from a qualified medical practitioner stating that you cannot exercise for the rest of your term. In these cases you will not be charged a cancellation fee and you will be entitled to receive a 50% refund.
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- If you paid upfront, we will refund 50% of the remaining term of the service your bought.
- If you pay on a monthly basis, you will be required to pay 50% of the remaining term of your membership.
- If you have completed the full term of your first membership and you are on a month by month auto-renewal basis, the cancellation of your membership will be effective 30 days from the day of your last auto-renewal payment
PUBLIC HOLIDAYS & ANNUAL BREAKS
Cancellation of classes
SR reserves the right to cancel classes due to unforeseen circumstances, on public holidays, over the period of large industry events and over the end of the year break.
We will make a reasonable effort to inform cancellation of classes in advance via our social media channels, notice boards, at reception and during classes.
There will be no discounts or refunds offered for classes cancelled.
End of the year break
We run a Summer Programme with a special schedule of classes during the End of the year break. All students are welcome to join on the usual basis of their memberships.
SUSPENSION TIME
Can you put your membership on hold? The following applies for both classes and classes and choreography memberships
- 3 Month membership no suspension allowed
- 6-Month Memberships: no suspension allowed
- 12-Month Memberships: 1 month
- Members on auto-renewal: 1 month every 12 months. If you need to suspend more than 1 month every 12 months you will need to sign up for a new contract before requesting the hold.
The 10 class pass is valid for 6 months. After the expiry date of your pass, any remaining classes will be no longer valid.
Please note we can only put your membership on hold for a full month period, we cannot suspend your membership for 1 week, 2 weeks or so.
Before putting your membership on hold, you must make sure you don’t owe us any fees.
You must request your membership to be put on hold at least 2 weeks in advance.
We cannot backdate any time freeze requests.
All communication regarding suspension time must be done via email.
STUDIO CODE
Respecting our facilities
You are responsible for using our facilities with care. Note that you will be responsible for any damage that you or your guests cause through a wilful act or negligence. Please also supervise children closely.
Keeping your belongings safe
Please keep your belongings safe and do not bring valuables into the studio. Unfortunately, thefts do happen. We cannot accept responsibility for any loss or damage to your belongings while you are at the studio. We give lost property to charity each month.
What happens if you break the studio code?
We can refuse entry to anyone, if you act unreasonably or break the studio code. We may also warn you that you risk having your membership cancelled. If you continue to behave in the same way, we may refuse your attendance immediately. We can refuse your attendance without warning if you behave in a way that is risky or seriously inappropriate, such as:
- Threatening or harassing others
- Damaging premises
- Using illegal or performance-enhancing drugs
- Instructing other members when we have not authorised you to do so.
LEGAL POLICIES
Privacy Policy
Once you register to our services, we will have access to personal information about you, such as your health and financial situation. We will only use, disclose or deal with your information in line with our privacy policy. This Privacy Policy applies to all the services offered by SR
Statement of Commitment
SR is committed to protecting your privacy and any personal information we collect. LDA complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal information. SR is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously.
Unless given consent to do otherwise, SR will only collect and use personal information as set out below. For the purposes of this Privacy Policy personal information may mean some or all of the following: a client’s name, contact details, date of birth, emergency contact details, bank account and/or credit card details and student identification details.
Collecting personal information
SR will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member. We collect personal information primarily to enable us to provide members with our services. SR may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth). You don’t need to identify yourself when you deal with us ( e.g. to find out more about membership packages) however in certain situations we will only deal with individuals who have identified themselves to us. When a membership is purchased, personal information will be requested in order to provide the requested service, provide updated information, and advise of other SR services, which may be of interest. You are not obligated to provide personal information however failure to do so may result in SR being unable to provide services or products to you. Personal information is collected directly from clients or potential future clients when they personally complete and submit an application form to become a client of SR. This can be done in person at the studio reception or online via our website.
Use of tracking technologies
SR uses tracking technologies to make use of the website and services as convenient as possible and for advertisement purposes. It is possible to set your browser to refuse tracking technologies, however, this may limit the services provided by SR’s website.
Using and disclosing your personal information
Personal Information will be used for the following primary purpose:
To fulfil obligations under a member’s membership agreement and/or any other contract between him/her and SR;
- To render services under a member’s membership agreement;
- To provide information about products, service and/or special offers to members;
- To obtain opinions or comments about products and/or services from members;
- To record statistical data for marketing analysis from members.
SR may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of member lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes.
SR recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of SR, or any member of the public, or to lessen a serious threat to a person’s health or safety.
Contact by SR
If an individual receives communications from SR which they do not wish to receive, they may unsubscribe immediately or request to have their name removed from the database by contacting SR via email.
Individual’s right of access
Individuals have the right to review, amend or delete personal information that may be recorded on the SR database. Information may be reviewed, amended or deleted by written request sent via email, in our website in the ‘my info’ section or at the studio’s reception. A request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information or incorrect information being provided may result in SR being unable to communicate with you when required.
Storage and security of personal information
SR takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format. SR employees and data processors are obliged to respect the confidentiality of any personal information held by SR. SR only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority.
SR and links to other web sites
SR provides links to websites outside of the SR site. These linked sites are not under the control of SR, and SR is not responsible for the conduct of companies linked to the SR website, nor for the performance or otherwise of any content and/or software contained in such external websites.
Understanding our rights
SR reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website